Got There a Minute Late? Startup Gives You Automatic Fedex Refunds
A former FedEx employee has gone rogue and started a company that exploits the fine print in a package delivery contract to claim refunds.
Jose Li, who used to run FedEx’s retail and e-commerce unit, claims that 5% of FedEx deliveries are late. If they come in even a minute after their stated time, then the person or company that shipped the package is entitled to a full refund
So Li’s company, 71lbs, uses FedEx’s and UPS’s tracking systems to look for late deliveries. Then it takes 50% of the refund, and gives the rest to the client. (The name, by the way, comes from a charge for packages over that amount that could run as high as $ 130.) Read more…